Frequently Asked Questions

You can manage your subscription at any time from your account.

1. Go to: http://www.arella-beauty.co.uk/account

2. Sign In

3. Click 'Manage Subscription'

Don't have an account? You can create an account in just a few steps from the account page to access your orders and subscriptions at any time.

Due to the nature of Arella Beauty products (comestible) 'All Sales Are Final’. Once your purchase has been processed and dispatched they may no longer be eligible for cancellation or return.

You can amend or cancel your subscription from your account at any time by using our online customer account portal via www.arella-beauty.co.uk/account. Alternatively, you can amend or cancel you subscription by emailing us at info@arella-beauty.co.uk, or by contacting us on our social media channels, where we will manually action your request.

If you amend or cancel your Subscription using our customer portal, your subscription will terminate immediately at the time you cancel. Any manually submitted cancellation requests must be sent prior to 11AM the before your next charge date in order to allow time for your request to be seen and processed. Any manual requests sent after 11AM the day before your next charge date are not guaranteed to be actioned in time.

Please note that once payment has been processed and the product is dispatched, you may no longer be eligible to cancel your purchase.

Every effort will be made to cancel your subscription on the same day you cancel your subscription with us, however, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the product and order dispatched. Once dispatched, you no longer have the right to cancel your purchase.

These conditions do not affect your statutory rights.